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Documents related to » benefits of crm articles


Usability
Poor usability leads to irritation and fatigue and it has an adverse impact on the usage experience. In an on-line shopping web site, it can lead to loss of revenues. Poor usability in business applications leads to increased help desk costs. On the other hand, better usability makes our usage experience more fun and can increase productivity. A highly usable on-line shopping web site tempts repeat visits, builds customer loyalty, and increases its revenue-earning potential.

BENEFITS OF CRM ARTICLES: Usability Usability S. Ketharaman - February 15, 2004 Read Comments Introduction There have been several reasons given over the years to explain the success of Microsoft s software products. Rarely has usability featured in these discussions. Many of us would recall how painful it was to draw a table in WordStar or WordPerfect . Microsoft Word made it simple, intuitive and fun to draw tables. The same goes for text formatting, mail merge, envelope printing, and so on. Extra wide screens in many software
2/15/2004

IBI + IBM = EAI
The latest entrant in the race to support IBM's MQSeries Integrator Version 2 is Information Builders (IBI) with its Middleware Technology Group's 'Enterprise Connector for MQSeries Integrator'. The product provides SQL access to over 80 different data sources, and should prove a good fit with MQSI. In addition, IBI has announced support for IBM’s WebSphere Application Server.

BENEFITS OF CRM ARTICLES: IBI + IBM = EAI IBI + IBM = EAI M. Reed - December 14, 2000 Read Comments M. Reed - December 14, 2000 Event Summary Information Builders (IBI) , has announced support for IBM s (NYSE: IBM) MQSeries Integrator Version 2 via IBI s Enterprise Connector for MQSeries Integrator product. The combination of the two products provides application support on over 35 different platforms and over 120 relational, non-relational, transaction, and application sources. Information Builders has worked with IBM to
12/14/2000

A Sharp ASP
Sharp Microelectronics of the Americas has selected Harbinger as their Application Service Provider of choice. The multi-year contract will allow Harbinger to integrate e-Procurement and business applications across Sharp's e-Supplier community.

BENEFITS OF CRM ARTICLES: A Sharp ASP A Sharp ASP A. Turner - July 14, 2000 Read Comments A. Turner - July 14, 2000 Event Summary On June 14, 2000, Harbinger Corporation, a supplier of business-to-business (B2B) e-Commerce solutions, announced it has been selected by Sharp Microelectronics of the Americas (SMA) as its Application Service Provider (ASP). Under the multi-year contract, Harbinger will begin work to expand Sharp s e-Supplier community and integrate e-Procurement transactions via a suite of applications hosted for
7/14/2000

Intel Outside?
Intel’s subsidiary, Intel Online Services recently announced AppChoice™ Managed Hosting Services. The service is designed to offer applications and hosting within their 'Internet Hosting Environment'. In addition to managed hosting services they intend to invest $1 billion in the development and integration of data centers worldwide. Does this mean new commercials will say 'Intel Inside and Out'?

BENEFITS OF CRM ARTICLES: applications along with the benefits of a fully managed, outsourced hosting solution. AppChoice offers a hosting platform that includes hardware, operating system and applications, as well as the networking, infrastructure and data protection components of a reliable e-business solution. The AppChoice services provide a foundation onto which application service providers, e-business solution providers, systems integrators and other developers and customers can integrate their e-business applications. In
7/27/2000

Turmoil in CPU-Land
Intel announces a recall of the barely-shipping 1.13 GHz Pentium III, and AMD announces the head of its PC processor unit is 'leaving to pursue other interests'.

BENEFITS OF CRM ARTICLES: Turmoil in CPU-Land Turmoil in CPU-Land R. Krause - September 18, 2000 Read Comments R. Krause - September 18, 2000 Event Summary August 29, 2000 - Intel Corp. will recall its 1.13GHz Pentium III chip. Intel officials said the company is recalling the chip due to a problem that could cause certain applications to freeze. We found some marginality in the part within certain temperatures within the operating range and certain code sequences (in applications), said spokesman George Alfs. We re not happy
9/18/2000

The Power of One
The typical mid-market company that has roughly $350 million in annual revenue, has not fully automated its business processes, and would gladly give up its legacy systems if everything could work from one server, and give the executives the information they need in the process. Another opinion in the dilemma - the one-stop shop versus best-of breed concept.

BENEFITS OF CRM ARTICLES: The Power of One The Power of One Brion Schweers - August 27, 2003 Read Comments Introduction So many articles today discuss the capabilities of integration services and their ability to tie together information from multiple disparate systems. In the marketplace there are stand-alone products, provided by companies like Tibco and Vitria that perform these services, and it seems that all of the major ERP vendors now have an integration story of their own. The focus on integration stems from the fact that
8/27/2003

The Demo Crime Files!
This article is part of the continuing education all software demonstrators need to ensure their fundamental skills remain sharp. It points out three common “crimes” made in demonstrations, how to recognize them, and suggests alternative approaches.

BENEFITS OF CRM ARTICLES: we tied features and benefits back to our Form Follows Function theme. We used graphics related to architecture in our PowerPoint slides. Our prospects related to the theme and the material. It all clicked for them. Because the theme made it easy for them to remember, prospects started perceiving our salespeople—even junior staff members—as leaders in this area. We firmly planted an image in the prospect s minds that our competition simply could not replace. Themes are powerful and important to
11/26/2008

Gateway Drops AMD
Gateway Inc. will phase out its use of CPUs from AMD.

BENEFITS OF CRM ARTICLES: Gateway Drops AMD Gateway Drops AMD R. Krause - September 29, 1999 Read Comments Event Summary September 20, 1999 - Gateway Inc. revealed that it plans to stop purchasing microprocessors from Advanced Micro Devices, Inc., after current models are replaced. Gateway will now use only processors manufactured by Intel Corporation. Gateway presently holds the #4 position in U.S. sales volume of PCs. AMD holds the #2 position in U.S. sales volume of microprocessors. Market Impact This announcement marks Intel s
9/29/1999

Linux Laptops from Dell
Dell now has begun selling two models of its laptops with Linux preinstalled.

BENEFITS OF CRM ARTICLES: Linux Laptops from Dell Linux Laptops from Dell R. Krause - February 18, 2000 Read Comments Event Summary 2/1/2000 [Cnet News] - Dell now has begun selling two models of its laptops with Linux preinstalled. The products, the Latitude CPX and the Inspiron 7500, come with Red Hat Linux 6.1 and are certified by Linuxcare. The Inspirons with Linux are available now, but the Latitudes will be available Feb. 4, according to a company representative. The move has been expected since last August. The CPX is the
2/18/2000

The Proof Is in the ROI
A well-thought out, comprehensive ROI (return on investment) marketing and sales program is becoming a must in today's difficult business to business (B2B) software market. However, few companies seem to be investing appropriately. The first mistake they make is to try to keep costs down by attempting to create an ROI program internally. It's a sure way to waste value people, time, and effort. If you want a significant return on your ROI sales and marketing investment, hire an expert.

BENEFITS OF CRM ARTICLES: step, you map product benefits to customer economics and identify any unknowns requiring more research. The next step is to gather data from your customers, sketch out calculations and test the economic impact of each benefit. Then the tough step of knitting all this into the ROI model and selecting the right platform on which to mount it—Web, Excel, database, etc. The base or foundation of the model has the detail calculations that eventually roll up to top-level ROI savings summaries. Users can drill
3/30/2004


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