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Software Functionality Revealed in Detail
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 ax versus crm


Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)
Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's

ax versus crm  NAV  ,  Microsoft Dynamics AX , SAP Business One and Sage Logic Class . Still,  somewhat embarrassingly, Agresso at long last took a look under the hood and realized that CCS had a strong CRM product too as well as a sizable and seasoned CRM implementation team. In fact, Agresso CRM offers five distinct advantages that lead against competitive software offerings: A thin web interface, including a web-based executive dashboard; Support for multiple operating systems, including Microsoft Windows

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Vendor Defends Its Strongholds with Focused Enterprise Resource Planning Solution


Strategic Systems International (SSI) needs no special introduction to British process industries (such as consumer products manufacturers and whisky distillers), but it largely remains a well-kept secret elsewhere.

ax versus crm  Microsoft Dynamics NAV and AX (formerly Navision and Axapta ), SoftBrands , SYSPRO , and so forth, in fast-response mid-market manufacturing, with the emphasis on real-time and process-centric manufacturing management. Ownership Structure Looking at the ownership structure, SSI is now a wholly owned subsidiary of publicly held Chelford Group plc, the specialist information technology (IT) solutions group headquartered in Basingstoke (UK). In August 2000, Chelford Group, a cash shell listed on the Read More

Vertical Solutions Inc.-All About Field Service: Part One


Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and relevance globally. The manufacturing industry has always been an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are

ax versus crm  ERP solutions— Microsoft Dynamics AX 2012 (VSI recently formally became an “Emerging Partner” for Microsoft Dynamics and is a managed partner in the ecosystem), NetSuite (VSI has been NetSuite’s SuiteCloud Developer Network [SDN] partner for over three years), SAP , Oracle , Epicor , Infor , and more; Unified communication (UC) solutions— Avaya , Cisco , and ShoreTel ; WFM and Global Positioning System (GPS)— CallCopy and SkyTrace ; and BPO— R Systems International Limited . VSI’s Read More

Microsoft Convergence 2013 Observations (From Afar)


Microsoft Convergence 2013, which took place in mid-March 2013 in New Orleans, Louisiana, was reportedly the largest annual Convergence conference ever, with more than 11,000 attendees. Although I could not attend the multiday event in person, today’s collaborative technology marvels made it possible for me to follow it fairly closely even from a thousand miles away. Many of the conference

ax versus crm  CRM and Microsoft Dynamics AX to large global enterprises, several new global independent software vendors (ISVs) are signing on to build vertical solutions on top of the Microsoft Dynamics ERP and CRM products (as platforms), including Cincom Systems , Acorn Systems Inc., Bull , Flintfox International Ltd. , Dominion , and Hitachi Solutions Ltd . One may read about how Chobani and Habitat for Humanity are using Microsoft Dynamics CRM solutions. These stories as well as the transcript of the keynote can Read More

What’s Microsoft’s Retail Play?


The retail experience is no longer limited to the showroom due to mobile and Web sales, social media, and complex pricing, among other considerations. Read TEC principal analyst P.J. Jakovljevic’s article and see how Microsoft’s recently released end-to-end retail solution, Microsoft Dynamics AX 2012 for Retail, with new point of sale and multi-channel management capabilities can help retailers run their entire business.

ax versus crm  show this year—Microsoft Dynamics AX 2012 for Retail—offers social commerce through centralized channel management and commerce services with the ability to leverage marketplaces, Web sites, and social networks as new opportunities to reach customers with promotions, coupons, and more. Needless to say, Microsoft is making significant investments across the company and Microsoft Dynamics is where they will light up. For example, Microsoft Dynamics products will have in-memory business intelligence Read More

The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties


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BizAutomation CRM + Business Management


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EBSuite CRM


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Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.

ax versus crm  Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today's Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Read More

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ax versus crm  means (live chat, phone, fax, email) to answers questions and solve problems? Giving your customers what they want, but not being readily available to give them answers, means returned product, and probably losing a customer for life. Bottom Line  Technology doesn't exist for technology's sake. In CRM, or in e-CRM, lead with core requirements, specifically, those of the customer, or expect to fail. Read More

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This CRM knowledge base supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features, the knowledge base has a range of criteria for policy tracking, agency management, investment tracking, and other areas of concern to professional service automation (PSA) groups.

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