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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 automatic lead assignment


E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

automatic lead assignment  accurate email service statistics. Automatic Message Assignment: The process of handling inbound email to group mailboxes such as sales@, info@, and support@ will be automated and routed to appropriate service agents based on the next available agent (Round-Robin); by service agent availability (Load-Based), manually (service agents can pick and choose), or by message time, date, content, customer address, and correspondence history (Pre-defined rules). Benefit: Insurance that all messages are assigned

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Marketing Management (EMM) RFI/RFP Template

Marketing Automation, Resource Management, Digital Asset Management, Financial Management, Reporting and Analysis, Configuration Points, Integration Points, Platforms, Security, Administration, Lead Management, E-mail Marketing, Product Technology, and Support 

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Managing Your Supply Chain Using Microsoft Axapta: A Book Excerpt Part Two: Understanding Planning Calculations


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Taking an Integrated Approach to Energy Efficiency


The high costs of new or expanded data centers, exponential growth in power costs, increased regulations, and the desire to minimize carbon emissions are all driving the recognition that managing energy is of critical importance. Organizations are focused on deploying more efficient systems and tracking the impact of energy consumption more closely. Learn about the issues associated with “greening” today’s enterprises.

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Contextual Workflow Modeling


Activity-based workflow modeling (AWM) is a common and useful modeling technique, whose fundamental drawbacks limit its effectiveness in modeling complex, highly nuanced workflows. Contextual workflow modeling, a technology invented at Macronetics, overcomes the limitations of AWM.

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Maximizing the Value of an M&A!


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Compliant Manufacturing Operations in Life Sciences Companies: Compliant Operations to Lead the Competition


For many life sciences organizations, a key impediment to compliant manufacturing operations remains the disconnect between enterprise and plant systems. This results in unsynchronized business processes and inadequate use of resources, which in turn increases the risk of non-compliance and inadequate quality of finished products. Find out why simply connecting systems is not enough to fully overcome these challenges.

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PacketController Net Neutrality QoS


This white paper describes PacketController’s net neutrality methodology. Through PacketController's automatic TCP rate-limiting technology, it does not matter what the traffic is, or if it's encrypted, as the algorithms at this level fundamentally work per subscriber. Should there be any unidentified traffic (and there will always be unidentified trafic), PacketController's unique fair allocation of bandwidth automatically ensures fairness across the network and ensures no one subscriber gets an unfair share of bandwidth.The paper also describes the typical process to implement PacketController in ISP environment to manage bandwidth investment and increase network performance. Download now.

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Going Vertical? Know the True Capabilities of Your Software


Vertical integration occurs when two companies in different parts of the supply chain merge to capture a larger share of the market. Such mergers often lead to operational cost reductions, increased entry barriers to competitors, and expansion of core competencies. Vertical integration strategies are a key consideration for organizations looking to expand and control more of the supply chain. For

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Transmeta to Intel/AMD: Eat Our Dust


Transmeta’s CEO says his company has a five-year lead on Intel’s and AMD’s technology. Reality or hype? And does it matter?

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