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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » auto respond with a known accurate answer without associate interaction to customer e mails


8 Questions to Ask to Successfully Negotiate a Phone System Deal
The process of determining which phone system is best for your organization’s needs can be a time-consuming process. Yet, it demands your due diligence because

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E-mail Clustering and Cloud E-mail Services
There has been a lot of buzz about the new cloud computing paradigm. But can cloud computing offer the same benefits as clustering? Find out more in a

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I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

auto respond with a known accurate answer without associate interaction to customer e mails  and complement to marketing automation modules allowing marketers to base their decisions on business answers they always lack. The use of OLPP technology offers the possibility to integrate output with operational systems to have real time decision support. The output provides versatility presented on Retention Manager via any web browser or to be integrated into existing CRM or in-house systems. CRM is not the only application category that could take advantage of I-Impact predictive system. Other back- Read More...
Best Practices in Food Traceability: Be Able to Respond to Audits in Just Minutes
Today’s ever-increasing frequency and cost of food and beverage recalls harm not only the companies directly affected, but all processors in the industry. See

auto respond with a known accurate answer without associate interaction to customer e mails  Practices in Food Traceability: Be Able to Respond to Audits in Just Minutes Today’s ever-increasing frequency and cost of food and beverage recalls harm not only the companies directly affected, but all processors in the industry. See how leading food processors are turning to innovative software solutions, like Plex Online, to develop a complete food safety management system that enables them to achieve best practices in food and beverage processing quality and a high level of traceability. Read More...
Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider
For hearing aid manufacturers, it’s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce

auto respond with a known accurate answer without associate interaction to customer e mails  order process has been automated, it virtually eliminates this problem. Perhaps the most important thing that Widex delivers to its customers is quality of life. For the hearing impaired, hearing aids provide an opportunity to communicate effectively with those around them and as such, Widex understands that prompt delivery is essential to its customers. If a hearing aid is damaged or lost, it is vital that Widex provide a replacement quickly. VAI s e- Business solutions have helped the company keep thi Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

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10 Ways to Use ERP to Lean the Manufacturing Supply Chain
A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment

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End-to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow
To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that

auto respond with a known accurate answer without associate interaction to customer e mails   Read More...
The High Cost of Change for ERP: What Does It Take to Keep Up-to-date?
Businesses of all sizes and in all industries are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after

auto respond with a known accurate answer without associate interaction to customer e mails   Read More...
How to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean
Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma

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Three Simple Steps to Rev Up Your “Stay at Work/Return to Work” Program
For most midsize and large companies, a “stay at work/return to work” (SAW/RTW) program has become a necessity. The impact of unscheduled absence within

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Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and

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Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

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From Idea to Delivery: Take a Holistic, End-to-End Approach to Bringing Products to Market
The longstanding silos within organizations may be ready for busting, and the right IT strategy can facilitate the collaboration needed to break them down, even

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How to Create Dashboards People Love to Use
Dashboards have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the

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