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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 auto respond with a known accurate answer without associate interaction to customer e mails

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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E-mail Clustering and Cloud E-mail Services


There has been a lot of buzz about the new cloud computing paradigm. But can cloud computing offer the same benefits as clustering? Find out more in a comparative analysis of the two concepts governing the present and the future of the IT industry: the older, already-proven technology used in clustering systems today, and the new trend of cloud computing—with a special focus on the development of e-mail services.

auto respond with a known accurate answer without associate interaction to customer e mails  Email Clustering Implemented , Automatic Email Clustering , Conduct Email Clustering , Application Clustering , Recommended Email Clustering , Clustering Analysis , Clustering Classification , Clustering Configuration , Clustering Example , Clustering Guide , Clustering Index , Clustering Learning , Clustering Methods , Clustering Model , Clustering Software , Clustering Support , Clustering Techniques , Clustering Technology , Cluster Analysis , Cluster Concept , Cluster Data , Cluster Search , Cluster Read More

Ways to Migrate Windows Applications to UNIX/Linux


Migration can be risky and expensive if handled by inexperienced developers. Seemingly small things can lead to bigger issues and cause performance problems. Hence, the services of a professional migration service provider who has executed similar projects is recommended. Learn about the different ways you can completely migrate from Windows to UNIX and Linux, so that you can make an intelligent, informed decision.

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NetSuite First to Add HCM to Its Cloud ERP


Some experts have long questioned whether the notion of enterprise resource planning (ERP) is complete if it doesn’t cover human resources (HR). Addressing this, NetSuite recently announced a definitive agreement to acquire TribeHR, a provider of cloud human capital management (HCM) solutions. The idea is to create the first integrated cloud ERP and HCM software suite for small to medium

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Lynx to Donate Advanced Messaging to Linux Open-Source Community


Through the release of Lynx’s Messenger Technology code to the ‘Open-Source’ community they hope to gain a strong foothold in Linux messaging as the operating system gains in popularity.

auto respond with a known accurate answer without associate interaction to customer e mails  dedicated linux server,ipam software,dns appliance,blue cat networks,ip address management tool,dhcp appliance,ip address management,ipam winconnect,ipam tool,dns appliances,proteus ipam,network ip management,blue cat network,ipam solution,ip address management software Read More

PROACTIS Source-to-contract and Purchase-to-pay Solutions Ruling the UK Public Sector


PROACTIS now helps more than 120 public sector organizations managing £15 billion of public sector spend in the UK and over 100,000 suppliers to streamline their source-to-contract and purchase-to-pay processes to achieve better value and control. The most recent win was at the Flintshire Council,  and now 20 out of 22 local authorities in Wales use PROACTIS.  Also recently, Newham

auto respond with a known accurate answer without associate interaction to customer e mails  in accounts payable (A/P) automation, a major consultancy, and the incumbent systems provider, plus others, were involved in the contest. PROACTIS’ track record in the public sector plus proven integration to Infor FMS Masterpiece software must have been the winning factors in this particular case. TEC blog post  (Oct 2010):  PROACTIS: The Best-kept Secret in Indirect Spend Management? – Part 2 Read More

The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence


This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction.

auto respond with a known accurate answer without associate interaction to customer e mails  customer analytics, IBM, customer data, business analytics, customer experience, customer intelligence, IBM Predictive Customer Intelligence, SPSS, Cognos Read More

Enriching Your Customer Experience with Proactive Customer Communications


Proactive customer communications (PCC) is any outbound communications solution that delivers proactive notifications, alerts, or other messages. Done right, PCC turns often-dreaded telemarketing calls or ignored direct mail into important alerts and updates.

Today, PCC is being used across industries, including financial services, telecom and utilities, travel and hospitality, healthcare, retail, and pharmaceuticals. PCC can help businesses in many industries and of all sizes deliver greater value across the end-to-end customer journey and build brand loyalty.

Highly personalizing PCC is key in making it effective and relevant to the customers it needs to reach. This white paper looks at key factors that drive the use of PCC services, such as using varied communications channels, and preference management.

auto respond with a known accurate answer without associate interaction to customer e mails  IVR, interactive voice response, contact center technology, customer service, preference management, multi-channel communications, proactive communications, proactive customer communication, PCC Read More

The High Cost of Change for ERP: What Does it Cost to Keep Up to Date?


Companies are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t whether an ERP solution supports change, but rather at what cost? How quickly can adjustments be made, and what stresses do such changes place on the organization. To answer these questions, this paper provides results from a survey of senior finance executives.

auto respond with a known accurate answer without associate interaction to customer e mails  UNIT4,erp,enterprise resource planning,software updates,software maintenance,maintenance costs,change management,microsoft software updates,windows xp software updates,free software updates,windows software updates,change management process,change management software,organizational change management,change management models Read More

The High Cost of Change for ERP: What Does It Take to Keep Up-to-date?


Businesses of all sizes and in all industries are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after installation. The question isn’t whether a typical ERP solution supports change, but rather at what cost? Learn what midsize companies are doing about maintaining, modifying, and updating their ERP systems post-implementation, and what you could be doing better.

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How to Compare the Real Cost of Accounting Software: 30 Questions to Ask Before You Sign the Contract


Once you decide it’s time to upgrade the enterprise resource planning (ERP) for accounting system, the next question is: “How much does it cost?” However, many variables factor into the total project price—and software is only a fraction of that. Discover 16 insider tips that can help you save money, as well as 30 specific questions to ask your software vendor, so you can avoid hidden costs and understand the total quote.

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Three Simple Steps to Rev Up Your “Stay at Work/Return to Work” Program


For most midsize and large companies, a “stay at work/return to work” (SAW/RTW) program has become a necessity. The impact of unscheduled absence within business operations can be severe, resulting in disrupted workflow and reduced productivity or output. Implementing a SAW/RWT program to properly manage absence and disability can address these and other issues, significantly reducing costs. Learn more about the benefits.

auto respond with a known accurate answer without associate interaction to customer e mails  Presagia,health management intelligence,absence management,disability management,employee absence,employee absenteeism,employee rehabilitation,unscheduled absence,stay at work program,return to work program,SAW/RTW program,manage absence,manage disability,absence and disability costs,productive employees Read More

5 Things You Need to Know to Empower Today’s Mobile Workforce


As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply locking down a device to protect it limits its usefulness. Rather, companies need to use proper solutions that consider various factors such as the ever-changing regulations on safeguarding corporate data. Know 5 key points for developing a mobile workforce strategy.

auto respond with a known accurate answer without associate interaction to customer e mails  mobile device management,MDM,MDM strategy,byod,BlackBerry,enerprise smartphones,enterprise tablets,mobile unified communications,mobile platform security,mobile security,Integrate.com Read More

Top 10 Reasons to Take Your Field Service to the Cloud


Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out.

auto respond with a known accurate answer without associate interaction to customer e mails  field service cloud-based solution,cloud FSM solution,FSM cloud solution,cloud-based field service management soilution,cloud-based FSM solution,moving FSM to cloud,ServiceMax Read More

The Digital Competitive Advantage: There’s More to E-mail than E-mail


How does your company approach direct mail? Do you just randomly send the same package to everyone on your list, without regard for past behavior or purchase models? Probably not—so why is it that when it comes to e-mail marketing, many companies apply an entirely different standard? Don’t waste your time and your customers’—use information about their online activities to get a better customer view and increase revenues.

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The Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity


Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s essential for you to know what kind of functional requirements your practice or hospital will require to run your daily operational needs. You also need to forecast that whichever system you choose (whether on-demand or on

auto respond with a known accurate answer without associate interaction to customer e mails  scheduled for through an automatic alert or report generated by the software. EMR systems are also capable of determining the best form of treatment by analyzing a patient’s diagnosis chart for prior conditions/prescriptions and cross referencing the drug database to prevent lethal transaction with other drugs. This plan of action will reduce malpractice suits by maintaining an up-to-date and comprehensive patient record. Another consideration is functionality of the software as a whole: is it user Read More