-
Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
articles on the failure of customer relationship management:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
-
Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
articles on the failure of customer relationship management:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
articles on the failure of customer relationship management:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
-
Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
articles on the failure of customer relationship management:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
articles on the failure of customer relationship management:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
articles on the failure of customer relationship management:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
-
Abstract:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest impact on our ability to add value to the people we do business with. (...)
Excerpt related to
articles on the failure of customer relationship management:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest imp...
Published:
2006-10-24
-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
articles on the failure of customer relationship management:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
Excerpt related to
articles on the failure of customer relationship management:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analys...
Published:
2004-07-23
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Abstract:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management. (...)
Excerpt related to
articles on the failure of customer relationship management:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training a...
Published:
2005-10-22
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Abstract:
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled
to assign blame. But who really is to blame, and how can a company avoid the same problems in the future? (...)
Excerpt related to
articles on the failure of customer relationship management:
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled
to assign blame. B...
Published:
2009-06-03
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Abstract:
MATRAnet has added collaborative browsing to its customer relationship management product. (...)
Excerpt related to
articles on the failure of customer relationship management:
MATRAnet has added collaborative browsing to its customer relationship management product.
Published:
2000-04-17
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Abstract:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Excerpt related to
articles on the failure of customer relationship management:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI...
Published:
2009-09-11
-
Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
articles on the failure of customer relationship management:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
articles on the failure of customer relationship management:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Abstract:
10 Steps to a Successful CRM Implementation. Get Articles and Other Documents to Delineate Your Selection In Relation to 10
Steps to a Successful CRM Implementation. When selecting or implementing a customer relationship management (CRM) solution,
a mistake or error in judgment can be extremely costly. Th (...)
Excerpt related to
articles on the failure of customer relationship management:
10 Steps to a Successful CRM Implementation. Get Articles and Other Documents to Delineate Your Selection In Relation to 10
Steps to a Successful C...
Published:
2010-03-11
-
Abstract:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your Acquisition In Relation To Social CRM. Most of your customers and prospects expect you to be involved
in social media—and they’ll be more likely to do (...)
Excerpt related to
articles on the failure of customer relationship management:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your...
Published:
2010-03-11
-
Abstract:
General enterprise resource planning (ERP) providers, even those which are viable companies with a solid product, typically
do not meet the tricky requirements that are vital to the plastics industry and related so-called mill or material converter
businesses. (...)
Excerpt related to
articles on the failure of customer relationship management:
General enterprise resource planning (ERP) providers, even those which are viable companies with a solid product, typically
do not meet the tricky...
Published:
2006-09-05
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Abstract:
When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace
and defense (A&D); engineer-to-order (ETO); contract manufacturing; maintenance, repair, and overhaul (MRO); and like project-oriented
manufacturing companies they may face the ne (...)
Excerpt related to
articles on the failure of customer relationship management:
When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace
and defense (A&D); e...
Published:
2005-01-12
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Abstract:
Using credit and A/R management as a sales tool requires defining goals and measuring results. Determining the competitive
landscape and using A/R management software with key features will help companies realize the full potential of credit and
A/R management. (...)
Excerpt related to
articles on the failure of customer relationship management:
Using credit and A/R management as a sales tool requires defining goals and measuring results. Determining the competitive
landscape and using A/R...
Published:
2005-02-03