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Abstract:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and
relationships. (...)
Excerpt related to
articles on customer relationship management ranks:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps...
Published:
2009-09-16
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
articles on customer relationship management ranks:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
-
Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
articles on customer relationship management ranks:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
-
Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
articles on customer relationship management ranks:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
articles on customer relationship management ranks:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
Big revenues, big acquisitions, and a big loss. Seemingly overnight, the Dallas-based vendor has leapt from the ranks of
unknown companies to be the undisputed champion of B2B supply chain management software and services. (...)
Excerpt related to
articles on customer relationship management ranks:
Big revenues, big acquisitions, and a big loss. Seemingly overnight, the Dallas-based vendor has leapt from the ranks of unknown
companies to be ...
Published:
2000-08-03
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
articles on customer relationship management ranks:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
articles on customer relationship management ranks:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
articles on customer relationship management ranks:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Abstract:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some
challenges moving forward, particularly seen from sharply reduced license revenue, and while some may question SAP’s justification
of assimilating its two former subsidiaries, SAP (...)
Excerpt related to
articles on customer relationship management ranks:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges
moving forward...
Published:
2002-06-06
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
articles on customer relationship management ranks:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
SAP’s viability and its business applications market’s leadership remains unscathed, as the company remains rock-solid and
will be the leader for a long time to come. While SAP has espoused one of the most compelling and promising collaborative-Commerce
vision to-date, the ideal enablers of collabor (...)
Excerpt related to
articles on customer relationship management ranks:
SAP’s viability and its business applications market’s leadership remains unscathed, as the company remains rock-solid and
will be the leader for ...
Published:
2002-06-07
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Abstract:
QAD, one of the leading ERP vendors, announced a number of product and alliance initiatives prior to or during Explore 2000,
its annual user conference that took place in Nashville, TN from May 15 to May 17. We express our view regarding its latest
announcements and strategic direction. (...)
Excerpt related to
articles on customer relationship management ranks:
QAD, one of the leading ERP vendors, announced a number of product and alliance initiatives prior to or during Explore 2000,
its annual user confe...
Published:
2000-05-22
-
Abstract:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some
challenges moving forward, particularly seen from sharply reduced license revenue, and while some may question SAP’s justification
of assimilating its two former subsidiaries, SAP (...)
Excerpt related to
articles on customer relationship management ranks:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges
moving forward...
Published:
2002-06-06
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Abstract:
PowerCerv, a Tampa, FL based mid-market enterprise applications vendor, has been going through its second major attempt to
revitalize itself. In August it announced new products and new components to its e-business suite. Nevertheless, it still
has to deal with disappointing financial results for the se (...)
Excerpt related to
articles on customer relationship management ranks:
PowerCerv, a Tampa, FL based mid-market enterprise applications vendor, has been going through its second major attempt to
revitalize itself. In A...
Published:
2000-09-12
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Abstract:
Following the market trends, Infinium has recently made an energetic push into a number of prospective areas such as: Web-enablement
and self-service product capabilities, business intelligence, CRM, and application hosting (ASP) services. Infinium has only
very recently announced its strategic partnersh (...)
Excerpt related to
articles on customer relationship management ranks:
Following the market trends, Infinium has recently made an energetic push into a number of prospective areas such as: Web-enablement
and self-serv...
Published:
2000-07-05
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Abstract:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially vendor shares rose, pre- and post-9/11 barriers have prevented the profitability and ubiquity of GTM software. (...)
Excerpt related to
articles on customer relationship management ranks:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially ...
Published:
2005-11-11
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Abstract:
Product lifecycle management (PLM) is set to transition to an on-demand model. On-demand models are quicker and cheaper to
deploy, but software providers must gain user enterprises' trust before on-demand PLM really takes off. (...)
Excerpt related to
articles on customer relationship management ranks:
Product lifecycle management (PLM) is set to transition to an on-demand model. On-demand models are quicker and cheaper to
deploy, but software pr...
Published:
2006-03-06
-
Abstract:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implement an IT governance framework successfully. Pacific Edge offers a three-stage approach to implementing
IT governance, based on an organization's maturity. (...)
Excerpt related to
articles on customer relationship management ranks:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implem...
Published:
2006-06-20
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Abstract:
I'm Dylan Persaud, senior analyst at Technology Evaluation Centers. Welcome to another in our ongoing series of enterprise
software Showdowns. Today's Showdown pits three of the top ERP - Distribution solutions against each other in a head-to-head
contest: Microsoft Dynamics vs.Retalix vs. Epicor Enterp (...)
Excerpt related to
articles on customer relationship management ranks:
I'm Dylan Persaud, senior analyst at Technology Evaluation Centers. Welcome to another in our ongoing series of enterprise
software Showdowns. To...
Published:
2007-06-22