-
Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
articles on customer relationship management rank:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
articles on customer relationship management rank:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
articles on customer relationship management rank:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
articles on customer relationship management rank:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
-
Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
articles on customer relationship management rank:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
-
Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
articles on customer relationship management rank:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
-
Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
articles on customer relationship management rank:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
-
Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
articles on customer relationship management rank:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
-
Abstract:
Companies in search of a better, more precise method to determine the best prices for their products and to meet their margins,
should harness statistical science to analyze transactions, and associated optimization algorithms to maximize revenues and
profits. (...)
Excerpt related to
articles on customer relationship management rank:
Companies in search of a better, more precise method to determine the best prices for their products and to meet their margins,
should harness sta...
Published:
2009-07-22
-
Abstract:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue sources, and new and overlapping products. However, keeping PeopleSoft's customers will take a great deal
of diplomatic customer management and savvy engineering. (...)
Excerpt related to
articles on customer relationship management rank:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue source...
Published:
2005-05-30
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Abstract:
ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across
the enterprise. Now, ERP enhancements include SCM, CRM, and e-commerce features, just to name a few. However, where is this
technology going? What does it mean now? (...)
Excerpt related to
articles on customer relationship management rank:
ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across
the enterprise. Now...
Published:
2005-05-17
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Abstract:
The potential of enterprise incentive management systems should not be ignored, since this software category promises a fairly
rapid and tangible return on investment, outlines expensive over- and under-payment errors, and reduces administration overhead. (...)
Excerpt related to
articles on customer relationship management rank:
... off as a reward), especially in the private sector rank and file. ...
According to recent Accenture customer relationship management (CRM) research,
motivating and ...
Published:
2008-03-24
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Abstract:
The PeopleSoft-J.D. Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and
the need to be bigger within shrinking market opportunities. The combined vendors should now a have solid foothold against
SAP and Oracle, particularly because one better-performing si (...)
Excerpt related to
articles on customer relationship management rank:
The PeopleSoft-JD Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and the
need to be bigger wit...
Published:
2004-01-26
-
Abstract:
The central premise of price segmentation, especially in business-to-business environments, is that pricing should be consistent
for similar deals. The process quantifies similarity by empirically determining which deal circumstances affect price response,
enabling companies to benchmark prices against s (...)
Excerpt related to
articles on customer relationship management rank:
The central premise of price segmentation, especially in business-to-business environments, is that pricing should be consistent
for similar deals...
Published:
2007-05-25
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Abstract:
Scala, with main direct office coverage in Europe and the Far East, and through its network of partners and dealers in most
remote, esoteric, and still low-penetrated markets, perfectly fits the description of an ideal Epicor supplement. (...)
Excerpt related to
articles on customer relationship management rank:
Scala, with main direct office coverage in Europe and the Far East, and through its network of partners and dealers in most
remote, esoteric, and ...
Published:
2004-12-15
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Abstract:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for your
manufacturing organization. This reference guide provides insight into the discrete manufacturing ERP features and functions
currently available on today’s market. It will help you (...)
Excerpt related to
articles on customer relationship management rank:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for
your manufacturing organizati...
Published:
2010-02-25
-
Abstract:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue sources, and new and overlapping products. However, keeping PeopleSoft's customers will take a great deal
of diplomatic customer management and savvy engineering. (...)
Excerpt related to
articles on customer relationship management rank:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue source...
Published:
2005-05-30
-
Abstract:
This ERP guide will help your organization discover which features and functions are essential. This reference guide provides
insight into the process manufacturing enterprise resource planning (ERP) features and functions that are accessible on today’s
market. This guide will help you to find out whic (...)
Excerpt related to
articles on customer relationship management rank:
This ERP guide will help your organization discover which features and functions are essential. This reference guide provides
insight into the pro...
Published:
2010-09-22
-
Abstract:
Sales Performance Management. Papers and Other Computer Software to Use In Your System Related to the Sales Performance Management.
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients.
This requires clear, detailed views of prospects, cu (...)
Excerpt related to
articles on customer relationship management rank:
Sales Performance Management. Papers and Other Computer Software to Use In Your System Related to the Sales Performance Management.
A productive sa...
Published:
2010-03-11
-
Abstract:
With its solid and improving cash position and current development work in progress for contemporary Internet-based, 'software
as a service' enterprise and collaborative commerce applications, and given its intentions to continue to sell both directly
and indirectly with accredited VARs within certain ve (...)
Excerpt related to
articles on customer relationship management rank:
With its solid and improving cash position and current development work in progress for contemporary Internet-based, 'software
as a service' enter...
Published:
2003-06-13