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 articles on customer relationship management decision matrix


Mobile Business Intelligence & Analytics
The convergence of business intelligence (BI) and mobility has been well under way for some time. As more professionals begin using smart phones and other

articles on customer relationship management decision matrix  Technology Evaluation Center Mbi Articles | Advanced Data Visualisation | Gaining Valuable Insight | Business Critical Data | Dasboarding Tool | Relational Data Sources | Monitoring KPI | Making Business Intelligence Easy | End-User Query and Reporting | Access Business Critical Information | True Value of Mobile BI | Yellowfin Application for the Iphone | Free BI Application for Iphone | Mobile Business Intelligence for Smartphone | Yellowfin Security Infrastructure | BI Apps | Yellowfin 4.1 | Iphone BI

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of discrete enterprise resource planning (ERP) software in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

articles on customer relationship management decision matrix  solutions, and to access articles, white papers, and podcasts. TEC’s decision support system (DSS) and analyst data assist with the evaluation, comparison, and selection of enterprise solutions and services. TEC’s offerings include in-depth research, detailed product information, and software selection services for any industry or company size. Technology Evaluation Centers Inc. 740 St. Maurice, 4th Floor Montreal, Quebec Canada, H3C 1L5 Phone: +1 514-954-3665 Toll-free: 1-800-496-1303 Fax: +1 514-954 Read More

BI State of the Market Report


IT departments rarely know as much about a business as the business people themselves. But business users still depend on IT to deliver answers related to the information that they receive. Learn how business intelligence (BI) 2.0—also known as collaborative BI—is helping business users create and modify their own reports, share and enrich information, and provide feedback to each other and to information producers.

articles on customer relationship management decision matrix  solutions, and to access articles, white papers, and podcasts. TEC's decision support system (DSS) and analyst data assist with the evaluation, comparison, and selection of enterprise solutions and services. TEC's offerings include in-depth research, detailed product information, and software selection services for any industry or company size. www.technologyevaluation.com . Searches related to BI State of the Market Report : BI 2.0 | Business Intelligence 2.0 | Using BI 2.0 | Paying Most Attention to BI Read More

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articles on customer relationship management decision matrix  solutions, and to access articles, white papers, and podcasts. TEC’s decision support system (DSS) and analyst data assist with the evaluation, comparison, and selection of enterprise solutions and services. TEC’s offerings include in-depth research, detailed product information, and software selection services for any industry or company size. Technology Evaluation Centers Inc. 740 St. Maurice, 4th Floor Montreal, Quebec Canada, H3C 1L5 Phone: +1 514-954-3665 Toll-free: 1-800-496-1303 Fax: +1 514-954 Read More

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Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

articles on customer relationship management decision matrix  goes to CIO Magazine's articles entitled ABC: An Introduction to Business Process Management (BPM) and Making Workflow Work and Flow for You. Some useful concepts and examples were also adapted from the Salesforce.com's AppExchange Developer Network (ADN) book entitled Creating On-Demand Applications with AppExchange: An Introduction and from the Microsoft Press book entitled Working with Microsoft Dynamics CRM 4.0. Part 2 Part I of this blog series introduced the notions of workflow automation and b Read More

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articles on customer relationship management decision matrix  Documentum: A Brief on Its Content Management Offerings in 2012 The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives. Read More

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Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why.

articles on customer relationship management decision matrix  Performance Management: The Key to Successful Performance Management Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why. Read More

Succession Management: A Primer


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articles on customer relationship management decision matrix  Compliance and Intelligent Information Management with Effective Database Management Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database tables—data ranging from credit card transactions to product inventories. This valuable information is what runs the business. In order to protect this data and stay on top of compliance, an enterprise data management solution that respects information privacy regulations should be Read More

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articles on customer relationship management decision matrix  TrainingEdge.com Learning Management System Certification Report The OutStart product TrainingEdge.com is now TEC Certified for online evaluation of learning management systems in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst Read More

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articles on customer relationship management decision matrix  Learn 9.1 for Learning Management Certification Report Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

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