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(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

analytical reports examples crm  scorecards, dashboards, and online analytical processing (OLAP) functionality to provide different areas of the organization with comprehensive data analyses. Alerts can be triggered when certain thresholds are reached. The Performance Management tool is based on Onyx’s broad but integrated customer analytics solution, Onyx Analytics 3.0 , which was released in mid-2006, and was based on the Cognos 8 business intelligence (BI) platform. Performance Management includes the following features: Analysis , Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » analytical reports examples crm


5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

analytical reports examples crm  warehouses for real-time online analytical processing (OLAP) OLAP reports can be edited, appended or created from scratch for recurring use   Appendix II: CRM Players and Portals Name Role Web Site Aplicor Provider of hosted front office CRM and back office ERP and accounting solutions www.aplicor.com Beagle Research Group SaaS/ASP industry specialist and leading CRM analyst group www.beagleresearch.com CRMGuru CRM web portal run by some of the industry’s most experienced practitioners www.crmguru.com Read More...
These Are the Times of CRM Vindication and Validation - Part 1
Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self

analytical reports examples crm  dashboard  that displays key analytical data (performance indicators) graphically and can be customized to meet an individual sales manager’s needs. For example, a manager can view current and historical results of his/her accounts and can overlay that with reports by sales rep, geography, industry, and other relevant data. To that end, Microsoft Dynamics CRM [ evaluate this product ] analysis capabilities are built on the  Microsoft SQL Server Analytics Services (SSAS)  foundation that provides a va Read More...
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

analytical reports examples crm  consistently possible from an analytical perspective. From an operational perspective, an enterprise does not necessarily need all of the “360 degrees,” but it rather needs the “45 degrees” slice that is relevant at that point in time and in context (i.e., getting the right information to the right person at the right time). If the contact center does not know that, say, the customer sent an e-mail, posted on Facebook , and tweeted his/her concerns prior to becoming frustrated enough to pick up th Read More...
Microsoft 'The Great' Poised To Conquer Mid-Market, Once and Again Part 2: Challenges and User Recommendations
Microsoft's reticence to comment on any timelines of product integration and operations mergers, to our belief, stems from their genuine inability to foresee it

analytical reports examples crm  4GL programming language; strong analytical features using Sum Indexed Flow Technology (SIFT) ; and the proprietary MorphX graphical development suite for Axapta). However, leveraging additional e-business and e-collaboration initiatives for both flagship products should be expected, Navision's Commerce Gateway and Microsoft CRM being good examples. This brings us to another fuzzy area. Microsoft has long signed a deal with CRM vendors Onyx and Pivotal Software , and has recently announced its CRM softwar Read More...
CRM Buyers Guide
CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all

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YOur CRM Solution in Our 2011 CRM Buyer's Guide
Find out about listing andsponsorship options. To learn more aboutsponsorship opportunities, please complete this brief questionnaire or contact us...

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How ERP and CRM Solutions Can Save You Money
Simply visit microsoft's dynamics ERP and CRM resource center to find out how microsoft dynamics can help your business prosper in a difficult econ...

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CRM Buyer's Guide
If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

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CRM Without Compromise: A Strategy for Profitable Growth
Find out in CRM Without Compromise: A Strategy for Profitable Growth.

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BizAutomation CRM + Business Management
BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have

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Access Commerce Spices Up North American CRM Fray
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user

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C2 CRM


analytical reports examples crm   Read More...
The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties
The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization

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8 Essential CRM Best Practices-an Executive Guide
In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

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