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CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

analytical crm software  CRM; namely, Operational CRM, Analytical CRM and Collaborative CRM. We've got wireless customer service, customer self-service, marketing analytics, collaborative e-commerce, employee portals, operational data stores, data warehouses, data marts, data about data (metadata), business intelligence, OLTP and OLAP, and enterprise value management we can't call all that, simply, CRM, now could we? Analysts like to compartmentalize in an effort to simplify and understand, and forecast winners and losers, and Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » analytical crm software


Navision Software a/s: Mid-market iNvasion
Navision Software has established strong branding and penetration within the Small-to-Medium Enterprises (SME) segment of the European and recently the U.S. ERP

analytical crm software  online information in online analytical processing (OLAP) and remains one of Navision Software's key technology components. In 1990, Navision's new product generation showed an open, object-oriented architecture along with integrated 4GL development tools that allowed customers and dealers to modify the functionality of the product. Furthermore, the object-oriented architecture of the product made it feasible to develop international country- and language-specific versions of the product with different Read More
Exactus CRM
EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service

analytical crm software  CRM EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base. Read More
Onyx Software: CRM Vendor Battling For Viability
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a

analytical crm software  its suite of applications. Analytical CRM and wireless applications are two areas they will likely consider. Neither type of product is a natural progression from any existing Onyx product, yet both the mid- and high-end markets demand both. Internal development may prove to be too time and resource consuming making partnerships and/ acquisitions very attractive. Vendor Recommendations Onyx's future development plans are primarily focused toward inter-enterprise applications. This is probably a good Read More
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

analytical crm software  warehouses for real-time online analytical processing (OLAP) OLAP reports can be edited, appended or created from scratch for recurring use   Appendix II: CRM Players and Portals Name Role Web Site Aplicor Provider of hosted front office CRM and back office ERP and accounting solutions www.aplicor.com Beagle Research Group SaaS/ASP industry specialist and leading CRM analyst group www.beagleresearch.com CRMGuru CRM web portal run by some of the industry’s most experienced practitioners www.crmguru.com Read More
Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

analytical crm software  CRM: Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More
Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator
The new TEC Focus Indicator is a concrete way to start gauging the real functionality, competitive differentiators, and focus of enterprise software products

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Frontier Software Ltd
Frontier Software is a human resource (HR) and payroll software vendor. It provides solutions to tier one, two, and three companies with a variation of active

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TIBCO Software
TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a

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American Software, Inc
Founded in 1970 and headquartered in Atlanta, Georgia (US), American Software develops, markets, and supports an offering of integrated business applications

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A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

analytical crm software  Portrait of the Indian Enterprise Software User Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of recent company expansion and consolidation ventures. In large part, this was an effort to pool resources, acquire technology patents, and expand product portfolios to capture larger portions of the market. The Indian enterprise software market was no exception. Indian subsidiaries of software vendors like SAP and Oracle claim that they have not Read More
Vero Software
Vero Software is a world leader in CAD CAM software with a proven track record of reliable product delivery. Vero develops and distributes software for

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GFI Software
GFI is a leading software developer that provides a single source for network administrators to address their network security, content security and messaging

analytical crm software  anti-spam,anti-virus,content security,fax server,Microsoft Exchange,network monitoring,network monitoring software,network security,port scanner,spam filter Read More
A Software-as-a-service Primer for Independent Software Vendors
Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across

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Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

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