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Staff Scheduling for the Health Care Industry
Staff Scheduling manages the scheduling of hospital employees, primarily nursing staff.
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Documents related to » allow scheduling of both sales staff and customer appointments and availability


Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

allow scheduling of both sales staff and customer appointments and availability  should be available to allow notifying the customer on a narrower time interval for the technician''s arrival time, e.g., if the service provider knows for sure that the customer is, say, third in the route of the technician. As the day develops, better predictions can be made using information from the mobile device of the technician or his/her location via a  GPS navigation device . In his 2007 guest article in Field Technologies Online entitled  “The Age of Real-Time Service Enterprise,”  Dr. Read More...
IDC and Webroot Present: Securing Enterprise Environments against Spyware-Benefits of Best-of-breed Security
The threat of spyware has risen to epidemic levels for many information technology professionals trying to protect their users and network. In response, many

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Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A

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How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

allow scheduling of both sales staff and customer appointments and availability   Read More...
Aplicor
The Aplicor software solution is an integrated, wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project

allow scheduling of both sales staff and customer appointments and availability   Read More...
Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

allow scheduling of both sales staff and customer appointments and availability   Read More...
The Future of Talent Management: Underlying Drivers of Change
The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements

allow scheduling of both sales staff and customer appointments and availability   Read More...
Software-as-a-service ERP versus On-premise ERP through the Lens of Total Cost of Ownership
This IDC white paper looks at the growing applicability of software as a service (SaaS) for enterprise-level business applications, and analyzes the adoption

allow scheduling of both sales staff and customer appointments and availability   Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

allow scheduling of both sales staff and customer appointments and availability   Read More...
Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

allow scheduling of both sales staff and customer appointments and availability   Read More...
New Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative
Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business

allow scheduling of both sales staff and customer appointments and availability   Read More...
The New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence
Computing is entering its fifth generation with desktop Internet applications giving way to a new generation of mobile Internet applications. As consumers

allow scheduling of both sales staff and customer appointments and availability   Read More...
Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

allow scheduling of both sales staff and customer appointments and availability   Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

allow scheduling of both sales staff and customer appointments and availability  with supporting technologies that allow them to execute processes that improve operational effectiveness. Only in this way can these companies increase customer satisfaction and generate new business opportunities. The integrated CRM and call center solutions have reportedly helped some service companies realize a remarkable return on investment (ROI), including a 45 percent increase in case volume (without increasing staff), a 35 percent decrease in time to resolve cases, and a 40 percent decrease in Read More...
Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of ''Enterprise 1.0'' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

allow scheduling of both sales staff and customer appointments and availability   Read More...

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