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Staff Scheduling for the Health Care Industry
Staff Scheduling manages the scheduling of hospital employees, primarily nursing staff.
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Documents related to » allow scheduling of both sales staff and customer appointments and availability


Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

allow scheduling of both sales staff and customer appointments and availability  should be available to allow notifying the customer on a narrower time interval for the technician''s arrival time, e.g., if the service provider knows for sure that the customer is, say, third in the route of the technician. As the day develops, better predictions can be made using information from the mobile device of the technician or his/her location via a  GPS navigation device . In his 2007 guest article in Field Technologies Online entitled  “The Age of Real-Time Service Enterprise,”  Dr. Read More
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

allow scheduling of both sales staff and customer appointments and availability  business-critical reports Multi-channel analysis: allow companies to gather information from both internal sources (corporate documents and blogs, data from internal systems, etc.) as well as external sources (social media channels, such as Twitter, Facebook, blogs, etc.) Multilingual support, supporting data analysis in 32 languages Integration with different types of enterprise systems (e.g., enterprise resource planning [ERP], CRM, etc.) One of Attensity’s key features is its ability to classify and Read More
7 Practical Sales Tips
These days, nobody goes it alone. We all can use a few new techniques to help us close tough deals. This ebook outlines key sales strategies and gives you the

allow scheduling of both sales staff and customer appointments and availability   Read More
Wipro Point of View: Changing Nature of the Wealth Management Industry
The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI

allow scheduling of both sales staff and customer appointments and availability   Read More
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

allow scheduling of both sales staff and customer appointments and availability   Read More
I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

allow scheduling of both sales staff and customer appointments and availability  a statistical calculation that allows companies to identify their profitable customers and their long term behavior. The objective is to make sure everything is done to keep those customers for a long period. The I-Impact Retention Management System is comprised of the MarketDrive platform and the I-Impact Retention Manager application. The system is a closed loop on-line predictive processing (OLPP) tool that integrates data mining functionality, data management facilities, presentation facilities, Read More
The Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent
IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive

allow scheduling of both sales staff and customer appointments and availability   Read More
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

allow scheduling of both sales staff and customer appointments and availability   Read More
Software-as-a-service ERP versus On-premise ERP through the Lens of Total Cost of Ownership
This IDC white paper looks at the growing applicability of software as a service (SaaS) for enterprise-level business applications, and analyzes the adoption

allow scheduling of both sales staff and customer appointments and availability   Read More
Sales Enablement: User Acceptance Means More Sales
Productive salespeople can make the difference between your company’s success or its ultimate failure. A new approach to sales productivity is emerging, and it

allow scheduling of both sales staff and customer appointments and availability   Read More
Eco-mode: Benefits and Risks of Energy-saving Modes of UPS Operation
Many newer uninterruptible power supplies (UPS) systems have an energy-saving operating mode known as “eco-mode” or by some other descriptor. Nevertheless

allow scheduling of both sales staff and customer appointments and availability   Read More
Five Steps to Better Sales Performance: How to Coach Your Sales Team to Higher Performance
A giant gap exists in most organizations between the highest performing sales reps and everyone else. Much depends on the critical role of sales managers. This

allow scheduling of both sales staff and customer appointments and availability   Read More
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

allow scheduling of both sales staff and customer appointments and availability   Read More
Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

allow scheduling of both sales staff and customer appointments and availability  an individual employee. This allows management to critique individuals in order to maximize performance and hold them accountable for meeting goals. Analyzing data from individual employees gives companies the ability to offer targeted training based on areas needing improvement. Here’s an example from the salon industry. Most people go to the barbershop or beauty salon for two main reasons: (1) get a haircut, and (2) engage in pleasant conversation with a stylist. A talkative, chatting stylist fits Read More
Managing the Total Cost of Ownership of Business Intelligence: A 360-Degree Perspective
For many companies, total cost of ownership (TCO) of business intelligence (BI) solutions is out of control. And the problem is growing, fueled by ever

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