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Staff Scheduling for the Health Care Industry
Staff Scheduling manages the scheduling of hospital employees, primarily nursing staff.
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Documents related to » allow scheduling of both sales staff and customer appointments and availability


Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

allow scheduling of both sales staff and customer appointments and availability  should be available to allow notifying the customer on a narrower time interval for the technician''s arrival time, e.g., if the service provider knows for sure that the customer is, say, third in the route of the technician. As the day develops, better predictions can be made using information from the mobile device of the technician or his/her location via a  GPS navigation device . In his 2007 guest article in Field Technologies Online entitled  “The Age of Real-Time Service Enterprise,”  Dr. Read More...
The Future of Talent Management: Underlying Drivers of Change
The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements

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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

allow scheduling of both sales staff and customer appointments and availability   Read More...
User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing

allow scheduling of both sales staff and customer appointments and availability   Read More...
Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

allow scheduling of both sales staff and customer appointments and availability  this insight will then allow companies to plan a strategy that fully meets both customer and corporate expectations. Wield software more deftly. CRM is about much more than customer contact data and order fulfilment. At Waters, for example, sales representatives have insight into everything that happens in their territories, even if it does not specifically include their product. Does the customer’s equipment require maintenance? Is there a billing issue? “All that stuff is useful for the sales Read More...
Infor’s Acquisition of PeopleAnswers Foregrounds Big Data Behavioral Analysis of Employees
Infor has announced the acquisition of PeopleAnswers, a company specializing in predictive talent analytics. PeopleAnswers’ application maps the behavioral DNA

allow scheduling of both sales staff and customer appointments and availability   Read More...
Customer One Solutions, Inc.
Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and

allow scheduling of both sales staff and customer appointments and availability   Read More...
The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence
This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses

allow scheduling of both sales staff and customer appointments and availability   Read More...
Maximize the Green Efficiency of Multi-Site National Rollouts of Technology
The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and

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DNS/DHCP High Availability
The Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) have become mission-critical services as the Internet and other Internet protocol

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Flexible Customer Data Integration Solution Adapts to Your Business Needs
Siperian''s master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data.

allow scheduling of both sales staff and customer appointments and availability  industry. The vendor''s solutions allow customers to create, consolidate, and present a single view of customer-related data based on their organizations'' needs and maturity within their CDI or MDM environments. Siperian''s product offerings reflect the business needs of organizations, and provide businesses with the ability to reduce operational costs and improve compliance when implemented in alignment with the organizations'' business processes. This occurs through the management of customer-related data Read More...
Business Answers at Your Fingertips: The Real-time Value of BI
This Aberdeen Research brief homes in on the critical time element of a best-in-class business intelligence (BI) strategy. The research shows that top performer

allow scheduling of both sales staff and customer appointments and availability   Read More...
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

allow scheduling of both sales staff and customer appointments and availability   Read More...
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

allow scheduling of both sales staff and customer appointments and availability   Read More...

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