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Astute Social Relationship Management
Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this

airline customer relationship management  luggage being lost, the airline can be alerted to the tweet, determine the customer’s demographics (including the tweeter’s weight of influence on social platforms), understand the sentiment being expressed (e.g., annoyed, upset, or really angry), retrieve the relevant customer information from the CRM system (e.g., whether the customer is a member of a loyalty program, past feedback and purchasing history, etc.), and create a case file that is then transferred to a customer service representative. Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » airline customer relationship management


Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase

airline customer relationship management  experience in the commercial airline sector where carriers like Delta and Continental Airlines have been using its revenue management and optimization applications. The vendor has further strengthened its focus with the acquisition of former Western Data Systems (WDS) in 2002, a depot repair ERP solution provider (see Manugistics Indulges in the Open M&A Season ). Still, both vendors have applied their solutions to other industries that have to deal with expensive, low-volume service parts requirements, Read More
Pricing and Revenue Optimization: A Manufacturing Perspective
Pricing and revenue optimization is the process of improving business margins by either increasing unit prices or increasing gross revenues. This type of

airline customer relationship management  of Industry Applications A. Airline Industry B. Retail Industry Challenges with Pricing and Revenue Optimization A. Application in a B2C Environment B. Application in a B2B Environment A View of the SAP Solution A. Strategic-Level Pricing B. Tactical-Level Pricing C. Execution-Level Pricing Key SAP Solution Components Supporting Profit Management EXECUTIVE SUMMARY Pricing and revenue optimization is the process of intelligently using a combination of market, customer, product, promotion, and Read More
SAP for Aerospace and Defense
The airline industry is constantly undergoing change, and the ability to adjust swiftly is imperative. The need to improve safety while offering competitive

airline customer relationship management  Aerospace and Defense The airline industry is constantly undergoing change, and the ability to adjust swiftly is imperative. The need to improve safety while offering competitive prices is an ever-present challenge. That’s why the industry requires solutions in every crucial aspect of business—from accounting and finance, route profitability, human resources (HR), materials management, and enterprise management, to customer relationship management (CRM). Read More
How One Provider's Solution Covers the Bases of Price Optimization and Management
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and translate this into more profitable

airline customer relationship management  in price (such as airline tickets, for example), testing can often gauge market reactions to targeted price changes in a more precise and systematic fashion. In-market testing tends to be more accurate than focus groups and other traditional ways of gathering price sensitivity. The results of this type of testing are based on real customers making real buying decisions. Tests can also be created, deployed, and analyzed in much faster time frames than with traditional, off-line methods. In addition to Read More
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

airline customer relationship management  Principles for Knowledge Management Success 10 Principles for Knowledge Management Success If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Comprehensive analytics provide the insights needed for assessing agent performance, continuously improving the customer experience, and making a solid business case for knowledge management . Source : Consona Resources Related to 10 Principles for Knowledge Management Success : Knowledge Read More
Systems Management Buyer's Guide
Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature

airline customer relationship management  systems management solutions,solution for it,solutions in it,it solutions,solutions it,it system management,system management system,system management,what is system management,management system,management systems,it systems management,systems management,systems and management,software it management Read More
Systems Monitoring and Management: Vendor Evaluation Checklist
This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for

airline customer relationship management  Uptime Software,systems management,information systems management,server management software,systems monitoring,systems management solutions,information system management,enterprise systems management,server management,systems management solution,open source systems management,systems management information,systems monitoring software,erp software selection,erp software evaluation Read More
Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

airline customer relationship management  learning management systems,learning management,learning management system,learning management system software,army learning management system,learning management system comparison,learning management system vendors,learning management system open source,open source learning management system,online learning management system,plateau learning management system,lms learning management system,e learning management system,learning management system lms,hosted learning management system Read More
Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A

airline customer relationship management  Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate Read More
Cincom Enterprise Management
Cincom Enterprise Management is a portfolio of Web-enabled business applications that address the business cycle of companies who build and service complex

airline customer relationship management  cincom enterprise management,business software application,cincom enterprise management,enterprise technology,systems management,asset enterprise management,cincom software,cincom systems,enterprise technology,asset enterprise management,manufacturing software for small business,logistics supply chain,supply chain solutions,manufacturing supply chain,supply chain consulting firm,supply chain optimization software,business software solutions,business software software,business process integration,manufacturing crm,manufacturing it Read More
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

airline customer relationship management  Candid Conversation with a Field Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: Read More
Why Invest in Talent Management? Five High-ROI Business Drivers for Implementing a Talent Management Program
Clearly, with skilled workers retiring and the pace of change accelerating, recruitment alone can’t supply the smart leaders, strong managers, high performers

airline customer relationship management  talent management, talent management strategy, talent management ROI Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

airline customer relationship management  Management: The Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More
How Integrated Facilities Management Software Automates Facilities Management
Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated

airline customer relationship management   Read More

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