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Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

access and update customer account and enterprise databases  and back-office systems to access and manage a complete customer master record. It focuses on customer-data transaction management that is operational in nature, and its customer hub provides approximately 500 out-of-the-box services. IBM's CDI solution is implemented within a service-oriented architecture (SOA) and its business services, to help manage and maintain customer data. The CDI solution is a part of the IBM Master Data Management ( MDM ) suite of products, and integrates with IBM Information Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » access and update customer account and enterprise databases


Glossary of Enterprise Applications Terminology Part One: Accounts Payable Through Internet
As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary of those terms.

access and update customer account and enterprise databases  electronic messages and have access to a tremendous store of information. Also referred to as Web, it is a universal mass of web pages connected together through links. Read More...
Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise
Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the

access and update customer account and enterprise databases  value chain by providing access to relevant, personalized information from multiple data sources and business processes Connects employees, partners, processes, and technology in a closed-loop customer interaction cycle Delivers functionality throughout the customer engagement cycle providing the capabilities needed to manage marketing, sales, service, analytics, field applications, interaction centers, e-commerce, and channel partners Sales and distributions - Helps create price quotes, enter customer Read More...
BPM Weaves Data And Processes Together For Real-time Revenues
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces the amount of data that needs to be

access and update customer account and enterprise databases  to allow users to access information at the application level, before it has been saved to a database, dramatically reducing data integration. Most traditional application integration is based upon the movement of state data, or data which has been saved about a particular event. State data is stored in databases, and then synchronized with other databases linked to other applications. But companies don't save much information needed to support business rules because it is too expensive or too Read More...
Delivering Operational Excellence with Innovation: Enterprise Services Architecture for Enterprise Resource Planning
Changing business practices, especially those that consolidate business and IT functions, requires careful research and decision making. For companies needing

access and update customer account and enterprise databases  provide their users with access to structured and unstructured information scattered throughout an enterprise, including information stored in SAP and third-party systems, databases, data warehouses, desktop documents, and Web content. Rather than establishing, managing, and maintaining a myriad of IT systems, organizations can cut costs and reduce IT complexity by consolidating their infrastructure. SAP intends to develop SAP NetWeaver into a business-process platform, or applistructure, that helps Read More...
Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is an industry analyst and consulting firm that specializes in going @beyond the surface@ to provide

access and update customer account and enterprise databases  Management Associates Founded in 1996, Enterprise Management Associates (EMA) is an industry analyst and consulting firm that specializes in going “beyond the surface” to provide deep insight across the full spectrum of information technology (IT) and data management technologies. The company delivers research, analysis, and consulting services to two key client groups: enterprise IT professionals, and IT and data management vendors. Read More...
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

access and update customer account and enterprise databases  Relationship Management (CRM) When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and Read More...
Infor EAM Enterprise
Infor EAM is a configurable enterprise asset management (EAM) solution. It allows companies to improve capital asset management in ways that increase

access and update customer account and enterprise databases  EAM Enterprise Infor EAM is a configurable enterprise asset management (EAM) solution. It allows companies to improve capital asset management in ways that increase reliability, enhance predictive maintenance, ensure regulatory compliance, reduce energy usage, and support sustainability initiatives. Available in industry-specific editions, it also gives organizations the flexibility to zero in on specialized industry requirements. Read More...
Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and

access and update customer account and enterprise databases  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More...
Role of the CFO in Enterprise Performance Management
The white paper enterprise performance management: financial excellence and beyond explores the business realities driving this evolution, and show...

access and update customer account and enterprise databases  of the CFO in Enterprise Performance Management As fast as business is changing, the role of the CFO seems to be evolving even faster. Day by day, the CFO is becoming more and more a change agent and strategic advisor to the CEO . The white paper Enterprise Performance Management: Financial Excellence and Beyond explores the business realities driving this evolution, and shows how financial performance management software can help the modern CFO: maximize corporate profitability protect the company Read More...
Bigfoot CMMS (Enterprise and Enterprise+) Is TEC Certified for CMMS and EAM
TEC is pleased to announce that cloud-based Bigfoot CMMS by Smartware Group, Inc. (versions Enterprise and Enterprise+) is now TEC Certified in the computerized

access and update customer account and enterprise databases  menu also gives direct access to tasks such as work orders, preventive maintenance, assets, parts & POs, and safety. An example of a screen in Bigfoot (assets) is shown below.   Figure 2: Bigfoot CMMS Assets Screen (click for larger image)   Though simple in design and presentation, the Bigfoot CMMS screens provide subtly powerful features. The screens are active data grids and allow extensive sorting and filtering of the information displayed. The color coding of field data (which is customizable) Read More...
Enterprise Scheduling ROI
Workload automation using an enterprise scheduling system can simplify the tasks of job scheduling and monitoring processes across multiple servers. This white

access and update customer account and enterprise databases  Scheduling ROI Workload automation using an enterprise scheduling system can simplify the tasks of job scheduling and monitoring processes across multiple servers. This white paper looks at the things to consider while calculating your return on investment (ROI) when deciding to invest in an enterprise scheduler, such as the cost of the implementation process, time spent on manual processes that could be computerized or automated, frequency of errors due to a lack of scheduling, and Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

access and update customer account and enterprise databases  integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More...
Enterprise Software Acquisition, from A to Z
From identifying business department needs to successful implementation, Mehdi Aftahi, chief technology officer at TEC, walks us through enterprise software

access and update customer account and enterprise databases  TEC Vendor Challenge,enterprise software selection,enterprise software acquisition Read More...
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