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Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

access and update customer account and enterprise databases  and back-office systems to access and manage a complete customer master record. It focuses on customer-data transaction management that is operational in nature, and its customer hub provides approximately 500 out-of-the-box services. IBM's CDI solution is implemented within a service-oriented architecture (SOA) and its business services, to help manage and maintain customer data. The CDI solution is a part of the IBM Master Data Management ( MDM ) suite of products, and integrates with IBM Information Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » access and update customer account and enterprise databases


Delivering Operational Excellence with Innovation: Enterprise Services Architecture for Enterprise Resource Planning
Changing business practices, especially those that consolidate business and IT functions, requires careful research and decision making. For companies needing

access and update customer account and enterprise databases  provide their users with access to structured and unstructured information scattered throughout an enterprise, including information stored in SAP and third-party systems, databases, data warehouses, desktop documents, and Web content. Rather than establishing, managing, and maintaining a myriad of IT systems, organizations can cut costs and reduce IT complexity by consolidating their infrastructure. SAP intends to develop SAP NetWeaver into a business-process platform, or applistructure, that helps Read More
Glossary of Enterprise Applications Terminology Part One: Accounts Payable Through Internet
As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary of those terms.

access and update customer account and enterprise databases  electronic messages and have access to a tremendous store of information. Also referred to as Web, it is a universal mass of web pages connected together through links. Read More
BPM Weaves Data And Processes Together For Real-time Revenues
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces the amount of data that needs to be

access and update customer account and enterprise databases  to allow users to access information at the application level, before it has been saved to a database, dramatically reducing data integration. Most traditional application integration is based upon the movement of state data, or data which has been saved about a particular event. State data is stored in databases, and then synchronized with other databases linked to other applications. But companies don't save much information needed to support business rules because it is too expensive or too Read More
When Small Business Packages Have Enterprise Appeal
As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated application uses three distinct

access and update customer account and enterprise databases  and even vendors can access both information and business processes from a single screen. Information such as reports, business metrics, or graphs, have been organized according to their role in the organization. Users can also access specific business processes through an entry point on the same dashboard. While many business management systems are beginning to add dashboards that display key indicators, NetSuite subscribers can access more than fifty role-based, pre-configured KPIs and over thirty Read More
Minimize Customer Churn with Analytics
With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers

access and update customer account and enterprise databases  Customer Churn with Analytics With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user. Read More
Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

access and update customer account and enterprise databases  Superior Customer Value in Insurance Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More
Epicor Enterprise
Epicor Enterprise delivers financials, budgeting, distribution, manufacturing, sales and marketing, business intelligence, and customer service solutions

access and update customer account and enterprise databases  Enterprise Epicor Enterprise delivers financials, budgeting, distribution, manufacturing, sales and marketing, business intelligence, and customer service solutions into a common integrated suite of applications. The front office customer relationship management (CRM) application, combined with back office financial, distribution, and manufacturing applications, leverages integration technologies with extensible markup language (XML) to transform a line of business applications into an overall Read More
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

access and update customer account and enterprise databases  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

access and update customer account and enterprise databases  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More
Access Insight
Access Insight is a Web 2.0 business intelligence (BI) solution that allows users to deploy collaborative business dashboards to 20, 50, or even thousands of

access and update customer account and enterprise databases  Large organizations have used Access Insight for sales analysis, financial indicators, supply chain management dashboards, and other projects. Read More
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

access and update customer account and enterprise databases  Relationship Management (CRM) When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and Read More
Deacom Integrated Accounting and Enterprise Resource Planning Software System v.10.4 for Engineer-to-order ERP Certification Report
The Deacom product Deacom Integrated Accounting and Enterprise Resource Planning Software System (v.10.4) is now TEC Certified for online evaluation of

access and update customer account and enterprise databases  Integrated Accounting and Enterprise Resource Planning Software System v.10.4 for Engineer-to-order ERP Certification Report The Deacom product Deacom Integrated Accounting and Enterprise Resource Planning Software System (v.10.4) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order manufacturing in the ERP Evaluation Center. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst Read More
Infor EAM Enterprise
Successful companies recognize that improving their asset performance will not only reduce costs, but also enhance their capacity for top-line growth. Download

access and update customer account and enterprise databases  EAM Enterprise Successful companies recognize that improving their asset performance will not only reduce costs, but also enhance their capacity for top-line growth. Download this brochure and find out how you can turn asset management into a competitive advantage with Infor EAM Enterprise. Read More

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