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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 abstrct for crm in product based


The Myths and Realities of Product Development and Outsourcing
Recent years have shown a dramatic boom in outsourced product development, and it seems most companies are changing and adapting this practice. However

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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SAP for Media-The Solution Portfolio for Newspaper and Magazine Publishers


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Managing a Product Recall through IT


In How to effectively manage a product recall through IT, you'll learn about...

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The Product Portfolio Management Benchmark Report: Achieving Maximum Product Value


Products may fail to meet expectations for many reasons—most of which are self-inflicted wounds (such as unclear product definitions) by the company bringing them to market. What’s more, politics and inertia all too often win the day when it comes to making difficult product portfolio decisions. What actions can you take to rank among those companies which realize margin advantages of over 50 percent for new products?

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Soffront CRM


The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM.  

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A Focused Web-based Solution for Chemicals, Drugs, and Mill-based Industries


SSI shows deep understanding of the requirements for chemical, drug, and mill-based industries. Consequently, it has developed such must-have capabilities as potency controls, container movements, top-down and bottom-up traceability, and controls for customs and excise, shelf life, and location validation.

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The Case for a New CRM Solution


CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

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NetSuite CRM+: Customer Relationship Management (CRM) Competitor Analysis Report


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Transaction Based Pricing in BPO


Increased maturity in business process outsourcing (BPO) has led to the emergence of transaction-based pricing and outcome-based pricing models, which can provide broader business value to customers. This white paper focuses on the transaction-based pricing model for BPO services, its suitability in meeting present-day BPO objectives, and its superiority over the traditional full-time-equivalent (FTE)-based pricing model.

abstrct for crm in product based   Read More

Product Lifecycle Management (PLM)


PLM software applications support businesses in bringing products and services from idea through to design, production, and final disposition. PLM solutions have evolved to provide comprehensive functionality for all aspects of product innovation, including product development and portfolio management, manufacturing process management, ideation and requirements management, service data, and regulatory and compliance criteria. PLM solutions allow you to create, communicate, and store a 'single version of the truth' for effective collaboration. PLM also incorporates vital product data management (PDM) functionality.

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The Service Equation: 4 Keys for IT to Create Value for the Business


IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT organizations are turning to information technology service management (ITSM) to help improve processes. But there’s still too much focus on technology and not enough on business outcomes. Learn key strategies for changing your approach to delivering IT services.

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Runaway Product Requirements: Taming the Chaos of Product Management


Product managers have seen their workloads rise exponentially. Their core assignment—setting out clear specifications for product revisions and innovations—has grown chaotic. What’s missing is a comprehensive repository of requirements, assignments, analyses, and project status that enables coordinated execution by all of the players involved. Find out how to bring that kind of transparency to your development processes.

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How Best-in-class Plan, Budget, and Forecast in Today’s Dynamic World


Prospects for the global economy remain precarious. But effective financial planning, budgeting, and forecasting can enable successful decision making even in periods of unprecedented change. Dynamic financial planning enabled through five key elements—process, organization, knowledge management, technology, and performance management—give business leaders the tools to take action and emerge even stronger. Find out how.

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In-Memory Databases/In-Memory Analytics


The appeal of in-memory technology is growing as organizations face the challenges of handling and utilizing big data. There are compelling technical advantages to having an in-memory database, but the business benefits can be far-reaching, as the knowledge gained from analytics means that a data-driven business can closely engage with and anticipate the needs of customers and markets. This paper provides a look at the benefits of in-memory technology for dealing with big data and short overviews of in-memory/analytics solutions by five of the major vendors in the space.

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