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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ability to easily define call or qualification scripts


Your Guide to OS Virtualization
Today’s information technology (IT) organizations are dealing with the consequences of exploding infrastructure complexity. At the root of the problem is

ability to easily define call or qualification scripts  resource management is the ability to burst or allow VEs to use resources that are currently unused on the server. In this respect, a VE can get at least its guaranteed resources on the server. Live Migration Live Migration and other business continuity capabilities ensure data is available and recoverable. Virtuozzo virtualization provides separation of the VEs from the physical server hardware; any VE and application can reside on any x86 hardware. Migrating a VE to another piece of hardware is simple

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » ability to easily define call or qualification scripts

Ross Systems Shows Poise in 'Big Easy'


Ross Systems has come a long way as seen by TEC at the recent Rossworld user conference. The company’s progress is impressive, but is Ross attempting to tackle too many requirements at once?

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Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start


In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication service providers (CSPs) is to leverage their size and complex service offerings to keep pace with competitors. Discover how a next-generation configuration solution can provide you with the tools and the service agility you need to meet and exceed customer expectations.

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5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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8 Questions to Ask to Successfully Negotiate a Phone System Deal


Learn how to get the right phone system for your company's requirements in 8 Questions to Ask to Successfully Negotiate a Phone System Deal.

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Microsoft to Add "Encore" Functionality to MBS Great Plains 8.0 Part Two: Market Impact


Microsoft's Encore acquisition should bring the two former partners' complementary product offerings even closer together and should widen opportunities within the public and nonprofit sectors under the Microsoft umbrella. The products' technologies are quite compatible and so their integration will not be terribly complex, if it is to be complex at all.

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Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management Suite


The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include text analytics capabilities to its already well-known Customer Experience Management Suite (CEM). Points of note: this offering integrates fully with Medallia’s CEM solution. The vendor touts its ease of use, as well as the ability for

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The Trap of Accountancy Systems; When to Move on to ERP


The differences between ERP and accountancy solutions are huge. Accountancy solutions help with financial management and statutory reporting, but do little to streamline or control operational activities.

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Building an ERP Taskforce: How to Select the Best Team to Ensure Success


The first step in any enterprise resource planning (ERP) implementation involves bringing together the team that will plan and implement the project—your ERP task force. But who should be a part of this task force and why? Selecting the right people is imperative and can play a major role in determining the success or failure of your ERP effort. Find out about what you should beware of when assembling your team.

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How to Unbalance Your Scorecard to Better Measure Business Performance


The Balanced Scorecard is one of the most popular methodologies for measuring business performance, with a view to enhancing it. First made popular in the early 1990s, this performance management framework was intended as a tool to provide managers with a more complete and “balanced” view of their organization’s performance by including nonfinancial metrics and key performance indicators (KPIs) in

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