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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 2011 crm trends


TEC 2011 CRM Buyer's Guide
The new TEC 2011 CRM Buyer's Guide makes it easy.

2011 crm trends  2011 CRM Buyer's Guide Want to know all about the dramatic changes in customer relationship management (CRM) software and how it impacts the way companies are doing business? The new TEC 2011 CRM Buyer's Guide makes it easy. Get the inside story on CRM innovation in cloud computing mobile CRM social CRM extended CRM functionality You'll learn about the benefits and drawbacks of the biggest trends in CRM. And how the latest CRM technology can make your company more profitable and competitive. The latest

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » 2011 crm trends

3 Big Trends in Data Visualization


The greatest value of a picture is when it forces us to notice what we never expected to see. —John W. Tukey. Exploratory Data Analysis. 1977. Data visualization is core to business intelligence (BI), as it’s the means by which data is communicated to the user. Results, alerts suggestions, or even more controlled guidance—all of these elements are passed through the data visualization

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Recruiting Trends: 4 Methods for Finding the Right Talent


When it comes to finding the right talent, today’s organizations have plenty of options. With the increasing popularity of social networking, however, companies are moving away from traditional hiring processes and opting for more technologically driven methods. Here are four of the more popular recruiting trends and some of the vendors that offer solutions, apps, or services in each of these

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Year in Review: Top Enterprise Software News and Trends for 2011


With 2011 just about under wraps, we asked our experts to weigh in on this year’s trends and enterprise software news-makers. Read this article to get their takes on 2011's biggest stories in the enterprise software industry, the year's hottest trends, and more. Log in to read now.

2011 crm trends  fact that in December 2011 Autodesk decided to launch its own product lifecycle management (PLM) product (a rare occurrence in the PLM world). A new trend is taking place in the enterprise resource planning (ERP) landscape: cloud vendors are offering financials and back-office ( human resources [HR] or project management) functionality, which means that vendors like Workday and Zuora , or the recent Intacct - Clarizen alliance, are now providing strong competition with non-manufacturing ERP cloud Read More

Enterprise Software Trends: A Look Back at 2012


Here’s what TEC analysts have to say about some of the more significant enterprise software developments of 2012. Aleksey Osintsev, TEC Research Analyst, on cloud ERP: For the ERP software space, 2012 was a year of extensive appraisal of the suitability of cloud-based ERP software to the manufacturing industry. The software-as-a-service (SaaS) concept is being clarified, and lessons are being

2011 crm trends  generally available in June 2011. However, this revenue should be much higher if you factor in SAP’s growing portfolio of Powered by HANA solutions; there are now more than 30 of them, and SAP intends to have the entire SAP Business Suite running on HANA by next year. In addition, HANA underpins SAP’s other three major growth drivers—business intelligence (BI), mobility, and the cloud—and moving forward, HANA will dictate how SAP conceives, designs, builds, and sells new products HANA’s Read More

2011 Buyer's Guide to Accounting and Financial Software


Learn more about theadvantages of the new generation of finance and accounting systems in The 2011 Buyer's Guide to Accounting and Financial Software...

2011 crm trends  Accounting and Financial Software 2011 Buyer's Guide to Accounting and Financial Software Is your organization using antiquated financial and accounting software? The answer is likely yes. Virtually every major financial and accounting solution can trace its roots to the late 1980s transition from DOS to Windows. Modern finance and accounting systems are now designed for today's Internet-driven, always-on, always-connected, fast-changing world. Learn more about the advantages of the new generation of Read More

Cutting the Risk from CRM Purchase and Deployment


Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before.

2011 crm trends  the Risk from CRM Purchase and Deployment Cutting the Risk from CRM Purchase and Deployment If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Intuit has completed the purchase of certain products from Entellium. Meet your CRM /Sales Force Automation needs with desktop and web applications developed by Intuit and trusted, third-party developers. Source : Entellium Resources Related to Risk from CRM Purchase and Deployment : Read More

NetSuite CRM+: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

2011 crm trends  CRM+: Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More

Benefits of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions


The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make it lucrative for smaller businesses.

2011 crm trends  of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make Read More

2011 Trends Report on Unified Communications


That's the job of unified communications and you can find outhow in 2011 Trends Report: Unified Communications.

2011 crm trends  find out how in 2011 Trends Report: Unified Communications . From the expansion of cloud-based UC offerings, to the growth in video communications, to the increasing integration of social media, you'll learn where UC is headed and what it means to your organization. Download your PDF copy of 2011 Trends Report: Unified Communications today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More

11th ERP Vendor Shootout - Boston MA, Aug 11-12, 2011 - Early Bird Specials!


Early Bird pricing available until July 1, 2011. The 11th Vendor Shootout for ERP.

2011 crm trends  Boston MA, Aug 11-12, 2011 - Early Bird Specials! 11th ERP Vendor Shootout - Boston MA, Aug 11-12, 2011 - Early Bird Specials! Early Bird pricing available until July 1, 2011 The 11th Vendor Shootout ™ for ERP Boston, Massachusetts, USA August 11-12, 2011 Park Plaza Hotel and Towers Manufacturers and distributors: Hosted by the VAR Community , moderated by Technology Evaluation Centers (TEC) , and sponsored by IBM , the Vendor Shootout for ERP is a one-of-a-kind opportunity for you and your team to see Read More

The Forrester Wave: CRM Suites for Large Organizations, Q2 2010


In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.

2011 crm trends  Forrester Wave: CRM Suites for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More

11th Vendor Shootout for ERP: Aug, 2011, Boston MA, USA - Vendors Lining Up


Vendors Lining Up:The 11th Vendor Shootout for ERP. Boston, Massachusetts, USA. August 11-12, 2011.

2011 crm trends  Massachusetts, USA August 11-12, 2011 Park Plaza Hotel and Towers Manufacturers and distributors: Hosted by the VAR Community and moderated by Technology Evaluation Centers (TEC) , and sponsored by IBM , the Vendor Shootout for ERP is a one-of-a-kind opportunity for you and your team to see leading enterprise resource planning (ERP) software solutions, all in one place, all at the same time! Lining up to present their ERP solutions are: Oracle JD Edwards, Infor ERP SyteLine, Epicor, SAP Business Read More

Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

2011 crm trends  CRM: Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More

The Real Challenge of CRM: Employee Buy-In


Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success?

2011 crm trends  Real Challenge of CRM: Employee Buy-In The Real Challenge of CRM: Employee Buy-In If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Oncontact is dedicated to providing mid-market companies with easy-to-use, quick to implement, cost-effective CRM solutions that enable you to better serve your customers and prospects. Source : Oncontact Software Resources Related to The Real Challenge of CRM: Employee Buy-In : Customer Relationship Read More