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Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system

2009 crm excellence award  Using Microsoft Dynamics AX 2009 . Returned material generally requires an authorization, termed returned material authorization (RMA) or returned goods authorization (RGA). In a simple situation, for example, the customer wants to return a defective product and obtain a credit. The company creates an RMA and provides the RMA number to the customer, who returns the item. The company subsequently records receipt for the returned item and creates a credit note for the customer. Variations to this simple Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » 2009 crm excellence award


Managing Customer Returns and RMAs Using Microsoft Dynamics AX
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.

2009 crm excellence award  Using Microsoft Dynamics AX 2009 . An RMA provides the starting point for managing a customer return, as well as its replacement or repair, and its related accounting transactions. Each RMA is given a unique identifier by Dynamics AX and consists of a header and line items. The header indicates the customer and an optional reason code for the customer return. Each line item indicates the item, quantity, ship-to location, and expected receipt date for a customer return; it also indicates the credit amount Read More...
PegaWorld 2011 Revisited
How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering

2009 crm excellence award  of the Year” for 2009. He has frequently presented at international conferences, written articles for major publications, and has been consulted extensively on the use of advanced technologies and work automation. Alan has been profiled in national print and broadcast media including Fox Business News, Fortune Magazine, Inc. Magazine, Forbes, The Boston Globe, The New York Times, Bloomberg Television, Barron’s, Reuters, and Investor’s Business Daily ; he has also been named the inventor of five Read More...
Business Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers
Hospitals around the world are facing increased pressure to improve operations from multiple directions. Legal requirements, aging populations, and an ever

2009 crm excellence award  Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers Business Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is Read More...
Sustained Growth through Operational Excellence: Spotlight on Operations
Embarking on an operational excellence strategy should not be undertaken lightly. As with most company-wide initiatives, success requires planning, commitment

2009 crm excellence award  Growth through Operational Excellence: Spotlight on Operations Sustained Growth through Operational Excellence: Spotlight on Operations If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Read More...
Saleslogix CRM Best Practices Guide
Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

2009 crm excellence award  ext.367. Special Offer Files 2009 Read More...
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

2009 crm excellence award  step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections 5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Aplicor delivers Web-based CRM , ERP and accounting software to global midmarket and enterprise organizations. Unique strengths include an intuitive user interface to promote a positive user experience, Source : Read More...
How ERP and CRM Solutions Can Save You Money
Simply visit microsoft's dynamics ERP and CRM resource center to find out how microsoft dynamics can help your business prosper in a difficult econ...

2009 crm excellence award  367. Special Offer Files 2009 Read More...
Oncontact CRM
Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that

2009 crm excellence award  CRM Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits. Read More...
SMB Team On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

2009 crm excellence award  Team On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses. Read More...
Exactus CRM
EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service

2009 crm excellence award  CRM EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base. Read More...
Hitting the Moving Target of Operational Excellence
Accessing the right information is a crucial step in achieving operational excellence. But companies can examine performance in so many ways@and deliver that

2009 crm excellence award  operational excellence,business excellence,operational results,operational excellence quality,efficiency improvement,mastering operational excellence,process excellence Read More...
SouthWare Excellence Series
SouthWare Excellence Series consists of TaskWise, SalesMark, ExecuMate II, ReportMate, ImportMate II, International Transactions, Extended Data, SouthWare

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Sustained Growth through Operational Excellence: Spotlight on Operations - March 2008
Operations executives are closest to the processes along the value chain, and as a result are best positioned to drive operational excellence initiatives

2009 crm excellence award  operational excellence training,operational excellence kpi,six sigma operational excellence,operational excellence metrics,operational excellence consultant,operational excellence consultants,operational excellence tools,operational excellence consulting,operational excellence,operational excellence model,it operational excellence,operational excellence in it,operational excellence companies,opex operational excellence,operational excellence definition Read More...
Keys to Operational Excellence in the Process Industries
Find out in operational excellence in the process industries.

2009 crm excellence award  Process Industries . This 2009 Aberdeen report will inform you about the market pressures facing the process industries; strategic responses to key market pressures; practices, processes, and technologies employed by best-in-class companies; and steps to success required to achieve best-in-class performance. Caught in a squeeze by thin margins, falling prices, and uncertainty in demand, process manufacturers are turning to all available means to achieve operational excellence. Learn how best-in-class Read More...

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